Terms of service

Terms of Service

Brand: Rella
Website: https://rellaco.shop
Last Updated: June 2026

Welcome to Rella. These Terms of Service govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree, you should not use our website.


1. Company Information

Rella
Email: relladesigning@gmail.com
Website: https://rellaco.shop
Location: England, United Kingdom


2. Eligibility

By using our website, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian.

You agree not to use our products for any unlawful or unauthorised purposes.


3. Products

We sell clothing and fashion items through our online store.

We aim to display product images, colours, and descriptions as accurately as possible, but we cannot guarantee that your device displays colours perfectly.

All products are subject to availability. We reserve the right to:

  • Limit quantities
  • Discontinue items at any time
  • Change pricing without notice


4. Orders

When you place an order with Rella, you agree that:

  • All information provided is accurate
  • You are authorised to use the payment method

We reserve the right to cancel or refuse any order due to:

  • Payment issues or fraud suspicion
  • Product availability errors
  • Pricing or listing mistakes

If payment has been taken for a cancelled order, you will be refunded.


5. Pricing & Payment

All prices are displayed in GBP (£).

We reserve the right to update pricing at any time without notice.

Full payment must be received before your order is processed and shipped.


6. Shipping

We ship to the United Kingdom and Europe.

Processing time: 1–3 business days (typical, unless stated otherwise)
Delivery times vary depending on location and courier services.

We are not responsible for delays caused by:

  • Couriers
  • Customs processing
  • Events outside our control

Risk of loss transfers to the customer once the order has been delivered.


7. Returns & Refunds

Returns are governed by our Returns Policy.

We offer a return window of 14–30 days from delivery.

Items must be:

  • Unworn
  • Unwashed
  • In original condition
  • With all tags attached

We reserve the right to refuse returns that do not meet these conditions.


8. Return Shipping Address

All approved returns should be sent to:

Rella Returns Department
4 Montley Wilnecote
Tamworth
B77 4JF
United Kingdom

Customers are responsible for return shipping costs unless the item is faulty or incorrect.


9. Intellectual Property

All content on this website, including:

  • Logos
  • Designs
  • Images
  • Product listings
  • Branding
  • Text

is owned by Rella and protected by intellectual property laws.

You may not copy, reproduce, or use any content without written permission.


10. Prohibited Use

You agree not to use our website:

  • For illegal purposes
  • To violate laws or regulations
  • To infringe on intellectual property rights
  • To distribute harmful software or spam
  • To interfere with website security


11. Limitation of Liability

To the maximum extent permitted by law, Rella is not liable for:

  • Indirect or incidental damages
  • Losses arising from use of our website or products
  • Delays outside our control (e.g. shipping issues)

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.


12. Third-Party Services

We may use third-party services such as:

  • Payment processors
  • Delivery companies
  • Marketing tools

We are not responsible for the actions or policies of third-party providers.


13. Changes to Terms

We may update these Terms at any time. Updates take effect immediately once posted on the website.

Continued use of the website means you accept the updated Terms.


14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be handled under the jurisdiction of UK courts.


15. Contact

If you have any questions about these Terms, you can contact us:

Rella
Email: relladesigning@gmail.com
Website: https://rellaco.shop