Refund policy

Returns Policy

Last Updated: June 2026

At Rellaco, we want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.

Returns Eligibility

We accept returns within 14 / 30 days of delivery, provided that items meet the following conditions:

• Items must be unworn, unwashed, and unused
• Items must be in their original condition
• All original tags and packaging must be included
• Items must be free from stains, odours, damage, or alterations

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Gift cards
• Underwear, swimwear, or intimate apparel (for hygiene reasons)
• Custom or personalised items

How to Start a Return

To request a return, please contact us at:

Email: relladesigning@gmail.com
Order Number: Required for all return requests

Please include:

• Your order number
• Full name
• Reason for return
• Photos (if item is faulty or damaged)

Once approved, we’ll provide instructions for returning your item.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was sent
• The item is faulty

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for processing
• Bank processing times may vary

Original shipping charges are non-refundable, unless the return is due to our error.

Exchanges

We currently offer exchanges for:

• Different sizes
• Faulty items
• Incorrect items received

Exchange requests are subject to stock availability.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email us at relladesigning@gmail.com with:

• Your order number
• Description of issue
• Clear photos

We’ll resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account
2. Contact your card provider or bank
3. Contact us at [relladesigning@gmail.com]

Contact Us

For any questions about returns, please contact: Email: relladesigning@gmail.com